What personal information do we collect from the people that visit our blog, website or Social Media pages?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, City/State/ZIP Code or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, provide your email address or phone number or any other contact information, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To contact you regarding promotions or specials or in other ways related to the Lucy & Co business.
- To provide to third parties that may contact you on behalf, in connection with Lucy & Co
- To administer a contest, promotion, survey or other site feature.
- To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Understand and save user’s preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders
Location or IP address information
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
- By emailing us
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in site notification
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, promotions, marketing information, business information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
- Share your information with our third party provides to market our business to you.
To be in accordance with CANSPAM we agree to the following:
• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly
• Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected]
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
122 15th St#361
Del Mar, CA 92014
General Ordering and Shipping Policies:
Finalizing your order:
We cannot make any changes to an order once it has been placed. Please check you order carefully before you submit it. Orders cannot be cancelled under any circumstances after they are placed.
Returns and Exchanges:
We do not accept returns or exchanges. Due to the nature of our product all sales are final.
Damaged Products or Order errors:
In the event that your product arrives damaged or if we have made a mistake in the fulfillment of your order, we will gladly replace the damaged product. Please advise us via email at [email protected] within 3 days of receiving the order. If you are reporting a damaged, leaking, or in any way defective product, kindly include a picture of the damaged product and packaging.
We will email you if we discover a payment problem when we process your order. If we are not able to reach you within 3 days, we reserve the right to cancel the order. We do not store credit card information so we are not able to add additional items to an existing order.
If by the rare chance we are out of stock at the time we receive your order, we will notify you via email.
We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not home. Customers are responsible for any shipping or handling charges that are incurred if a package is refused or returned because no one was able to accept it. Customers are also responsible for paying a reship fee if a shipping address is entered incorrectly.
Additional Shipping Charges:
You are responsible for any additional fees charged by the shipping carrier for address corrections. These fees are charged when packages are missing suite numbers, addresses contain typos including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the “ship to” area of the order form.
Orders placed online are generally shipped within 1-2 business days. Processing times are subject to change based on an extreme volume of orders.
International Customers and Brokerage/Customs Fees:
International customers are responsible for any and all customs duties, taxes, and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. Any shipment returned to us due to rejection by customs will not be refunded. Please familiarize yourself with your country’s import restrictions/requirements prior to placing you order.